win998 Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy ("Policy") explains how win998 ("we", "us", "our") collects, uses, stores and protects personal information provided by players ("you", "your") when you register an account, make a PKR deposit, place bets, play Live Casino games, participate in Bingo or otherwise interact with the win998 platform at win998.win.

By creating an account or using any part of win998, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described here. If you do not agree with any part of this Policy, please do not use win998.

This Policy applies solely to data collected through win998.win and does not cover any third-party websites, apps or services you may access through links from win998, even where those links are to our payment partners like JazzCash or Easypaisa. Each third-party service has its own privacy terms that you should review independently.

2. Data We Collect

win998 collects personal data in the following categories:

Category	Examples	When Collected
Registration Data	Name, date of birth, email address, mobile number, account username	At account registration
Identity Verification	CNIC number, copies of identity documents, selfie verification	When required for withdrawal processing or fraud review
Payment Data	JazzCash or Easypaisa mobile number, Raast ID, bank account details used for PKR deposits and withdrawals	When you make a deposit or request a withdrawal
Activity Data	Bets placed, games played, deposit and withdrawal history, bonus usage, session duration	Continuously during platform use
Device & Technical Data	IP address, device type, browser type, operating system, session timestamps	Automatically when you access win998
Communications Data	Messages and records from support interactions, responsible gaming requests	When you contact win998 support

We do not collect sensitive personal information such as biometric data, health records or financial data beyond what is required for PKR payment processing and identity verification.

3. How We Use Your Data

win998 uses the personal data we collect for the following specific purposes:

• Account Management: To create, verify, maintain and secure your win998 account. This includes enforcing the one-account-per-player rule and verifying that you are aged 18 or above.
• Payment Processing: To process your PKR deposits via JazzCash, Easypaisa, Raast or Bank Transfer, and to execute your withdrawal requests to the correct account.
• Platform Delivery: To allow you to place bets on Cricket, PSL, T20, Football and Esports markets, participate in Live Casino games, play Bingo and access all other win998 features.
• Customer Support: To respond to queries, investigate complaints and resolve issues related to your account, payments or gameplay on win998.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering and other prohibited conduct as described in our Terms and Conditions.
• Responsible Gaming: To monitor account activity and identify patterns that may indicate problem gambling, and to apply deposit limits or self-exclusion tools when you request them or when we determine intervention is appropriate.
• Platform Improvement: To analyse how players use win998 in aggregate — for example, which sports markets are most popular, how the mobile experience performs — so we can improve the platform over time.
• Communications: To send you service-related notifications about your account, transactions, security alerts and updates to these policies. We do not send unsolicited marketing messages without your explicit consent.

4. Payment Data & PKR Transactions

Processing PKR deposits and withdrawals requires win998 to handle payment-related data. When you deposit using JazzCash or Easypaisa, we collect and process your registered mobile wallet number. When you use Raast or Bank Transfer, we collect the account number and bank details associated with your transaction.

win998 does not store full payment credentials on our servers beyond what is operationally necessary to process and verify your transactions. Payment data is handled with the same level of security as all other personal information on the platform.

All transaction records are retained as part of your account history. You can view your full deposit and withdrawal history within your win998 account at any time.

5. Data Sharing

win998 does not sell, rent or trade your personal information. We may share your data only in the following limited circumstances:

• Payment Processors: Your payment details are shared with the relevant payment service — JazzCash, Easypaisa, Raast or your bank — solely for the purpose of completing your PKR deposit or withdrawal transaction.
• Game Providers: Certain account and session data may be shared with win998's Live Casino and Bingo game providers to enable game delivery and settle game results. These providers are bound by confidentiality obligations.
• Fraud & Security Services: We may share data with internal or contracted fraud detection tools to identify suspicious activity, multi-accounting or prohibited conduct on win998.
• Legal Obligations: In circumstances where we are required to disclose data by our internal security policies or in response to verified legal process, we may share the minimum necessary information. win998 will always seek to protect player privacy to the maximum extent possible in such situations.

All third parties who handle win998 player data are required to treat it with the same level of care described in this Policy. We do not permit third parties to use your data for their own marketing purposes.

6. Cookies & Tracking

win998 uses cookies and similar tracking technologies to deliver a functional and personalised experience on the platform. Cookies are small text files stored on your device when you visit win998.win. We use the following types of cookies:

• Essential Cookies: Required for win998 to function correctly — including keeping you logged in, maintaining your session and remembering your language and region preferences. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to understand how players navigate win998 — which pages are visited most, how long sessions last and where players encounter issues. This data is collected in aggregate and is not linked to your individual identity.
• Security Cookies: Help win998 detect suspicious login attempts, unusual account activity and potential fraud by identifying recognised devices and sessions.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent parts of win998 from working correctly, including login and deposit functions. win998 does not use cookies to track your activity on other websites outside of win998.win.

7. Data Security

win998 takes the security of your personal data seriously. We implement a range of technical and operational measures to protect your information from unauthorised access, disclosure, alteration or loss:

• Encryption is applied to sensitive data in transit and at rest, including account credentials and payment information.
• Access to player data within win998's systems is restricted to staff and systems that genuinely require it to perform their function.
• Login security measures — including password hashing and session management — are in place to protect your account from unauthorised access.
• Our platform is regularly reviewed for security vulnerabilities as part of ongoing maintenance.

Despite all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, win998 will notify affected players as promptly as possible.

8. Data Retention

win998 retains your personal data for as long as your account is active and for a reasonable period thereafter in case of queries, disputes or account reactivation requests. Specific retention periods vary by data type:

• Account and registration data is retained for the lifetime of your win998 account and for a period following account closure.
• Transaction records including PKR deposit and withdrawal history are retained for several years as part of standard financial record-keeping practice.
• Support communications are retained for a reasonable period to allow follow-up and quality review.
• Device and technical data collected for security and fraud prevention is retained for a shorter period consistent with its purpose.

Once data is no longer required for its stated purpose and its retention period has expired, win998 will securely delete or anonymise it so that it can no longer be linked to you as an individual.

9. Your Rights Over Your Data

As a win998 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact win998 support and we will respond within a reasonable timeframe:

win998 will make every reasonable effort to respond to data rights requests promptly. In some cases, we may need to verify your identity before actioning a request to protect your account from unauthorised data access by third parties.

10. Minors

win998 is strictly an adults-only platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover or are notified that a minor has registered an account on win998, that account will be immediately closed, all associated data will be reviewed, and any balance will be handled in accordance with our Terms and Conditions.

If you believe a minor is using win998, please contact our support team immediately. We take underage access very seriously and will act on all credible reports without delay.

11. Changes to This Policy

win998 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, the payment methods we support or our internal data practices. When we make material changes, we will update the revision date shown at the top of this page. We encourage you to check this page periodically so you stay informed about how win998 handles your data.

Continued use of win998 after a Policy update is posted constitutes your acceptance of the revised terms. If you disagree with any update, you should stop using win998 and contact support to arrange account closure and data handling.

12. Contact & Data Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to the win998 support team. Support is available 24/7 through the support section within your win998 account. You can also reach us by email at the address shown in the footer of this page. We aim to respond to all privacy-related queries within a reasonable timeframe and will always treat your concern seriously.

For responsible gaming queries including deposit limit requests and self-exclusion, please visit our dedicated Responsible Gaming page or contact support directly.